Verio Recognized by Boardwatch Magazine With Service Provider Excellence Award

Verio Selected for Excellence in Customer Service

HostReview.com
Thursday, November 14, 2002; 12:00 AM

ENGLEWOOD , CO, November 14, 2002 - Verio, a leader in global IP solutions, today announced that it has been awarded the first annual Service Provider Excellence Award by Boardwatch magazine and Service Networks/ISPCON, for excellence in customer service.

The award, which recognizes top service providers for innovations and achievements, was presented to Verio, subsidiary of telecom giant NTT Communications, last week at the SERVICE NETWORKS/ISPCON show. Verio took top honors for increasing customer satisfaction levels through restructuring call centers and support efforts.

"Verio has been vigilant in ensuring customer satisfaction at all levels," said Mike Stewart, president of Verio's Broadband Services business unit. "This is a great validation of our continued focus on performance metrics that have helped deliver tremendous customer satisfaction levels across the board. We are honored to have our achievements recognized by Boardwatch magazine as we deliver top-quality global IP services and support."

This is the first year for Boardwatch magazine's Service Provider Excellence Awards. The program was launched to recognize successful business and technology practices and strategies in the telecommunications and service provider industry.

"While consumer media may paint the telecom market space as a dark economic cloud, businesses and professionals that participate in this space know better," said David Kopf, editorial director for Boardwatch magazine. "There are plenty of service providers that have demonstrated they can achieve their business goals through solid management principles and applications of technology.

"Those companies, however large or small, play a vital leadership role in this industry. Verio is one of these companies. Hopefully Verio and the other winners will provide examples other providers can apply to their businesses. That is why we have initiated this awards program."

Verio was chosen from a number of ISPs for this award, which was judged by the Boardwatch editorial team. Entrants were judged on the difficulty of the challenges faced by the service provider, the strategic insight involved in attaining the goal and the overall successful results of the program.

About Boardwatch
Boardwatch magazine is the number one data services magazine for telecom executives. In publication since 1987, Boardwatch is the industry bible for any provider of public data network services. More information and content from the magazine is available from www.boardwatch.com. Boardwatch's online sister publication, www.ispworld.com, provides daily, up-to-date news for the service provider industry, as well as in-depth reference information such as backbone comparisons and provider directories.

About SERVICE NETWORKS/ISPCON
SERVICE NETWORKS/ISPCON is produced by Penton Media's Service Provider Events Group in Colorado. The event is sponsored and supported by Penton's Boardwatch Magazine and ISPworld.com. For more information about attending or exhibiting at SERVICE NETWORKS/ISPCON Fall 2002 event and community, please visit www.servicenetworks.com

About Verio
Verio Inc. is a wholly owned subsidiary of NTT Communications (NTT Com), which provides complementary global network access reaching over 200 countries worldwide. Verio is one of the world's largest operator of Web sites for businesses and a leading provider of global IP solutions. NTT Com and Verio market their global IP solutions under the NTT/VERIO brand. The company offers businesses a broad range of Internet services, including Web hosting, dedicated access, virtual private networks, and managed service offerings, among other enhanced services. Verio supports its operations with highly reliable and scalable global infrastructure and systems including the NTT/VERIO Global IP Network, and provides Web hosting services to customers in more than 146 countries. The combination of Verio and NTT Com offers services to meet the growing and diverse needs of all businesses, including small to medium businesses, large global enterprises and multi-national corporations. More information can be found at www.verio.com and www.ntt.com/index-e.html.