Modwest Enjoys Benefits of Hosting Automation

HostReview.com
Sunday, December 1, 2002; 12:00 AM

Modwest (www.modwest.com), a provider of shared and managed hosting solutions, announced today that their longtime strategy of hosting automation is paying off. With a custom-built shared hosting infrastructure designed from the beginning with massive scalability in mind, the nearly three-year-old hosting company is now realizing the fruits of their labor.

"We understood that one of the primary expenses for any technology company is personnel, so we concluded that in order to be profitable, we'd need our technology to perform as much work as possible, " reflects John Masterson, Modwest's co-founder and Vice President of Business Development.

That realization became one of the Modwest engineering team's core commitments: allow the customer to create, modify, and administer as many aspects of their hosting account as feasible.

Masterson explains, "During our early growth phase, we watched carefully for customer requests which required manual staff intervention. As soon as we identified the best process for fulfilling the request, we would either automate it or build a new tool for customers to use."

Functions such as real-time account signup, bill payment, service additions, email management, and database administration are all features of the Modwest Control Panel, a custom built toolkit available to Modwest customers. The result is a highly automated system that allows Modwest to keep their staff small while continuing to grow their customer base steadily.

About Modwest

Modwest is a provider of shared and managed outsourced hosting services. Founded in early 2000 by Internet veterans focused on user interface design, server administration, web application development, and business management, Modwest specializes in open source platform hosting and development. For more information, visit the company's website at www.modwest.com.