MCI Asia Pacific Awarded as Best Center

HostReview.com
Monday, November 21, 2005; 02:34 PM

MCI (www.mci.com) announced that the company has been awarded for the second consecutive year as best-in-class by the Call Centre Council of Singapore at the 5th annual Call Center awards.

"The customer is always the focal point at MCI's Call Centre. Whether a customer contacts us via phone, email or the web, our customer service agents own the issue until it is resolved," said Denis Garner, Director of Customer Service at MCI Asia Pacific. "We have continued to enrich our systems and processes and we were able to demonstrate a complete set of new technology, such as a remote management tool and video chat with WEB collaboration with push pull interaction."
MCI was judged by a panel of highly respected and qualified center professionals.

"MCI is proud to achieve this award for the second consecutive year," said Mark Russell, Managing Director, MCI Asia Pacific. "We have set the pace in delivering outstanding levels of customer service and this award further solidifies that commitment to all our customers."

MCI launched earlier this year its Asia Pacific customer portal – a suite of web based applications. The portal allows customer to monitor their networking operations, also take advantage of additional features allowing them to manage their communications structure more efficiently.